Refund Policy

Who sells

In the app, Apple (App Store) or Google (Google Play) sells your subscription or item, and their rules decide refunds.

On yaptoon.com, our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for web orders: it takes the payment, sends the receipt and handles refunds. Buying on the web isn't open yet; this part applies once it is.

Purchases in the app

We can't refund App Store or Google Play purchases ourselves. Ask Apple or Google under their rules.

Purchases on yaptoon.com

• Right to withdraw. If you're a consumer in the EU, the EEA or the UK, you can withdraw within 14 days from a one-off purchase or from the first payment of a subscription. This doesn't apply to renewals, and for digital content it ends once you start using it if you agreed to that at checkout.
• Other refunds. Within 14 days of any payment you can ask for a refund, which Paddle may grant.
• How to ask. Use the link in your Paddle receipt (or paddle.net), or email hello@yaptoon.com and we'll pass it on. Refunds go back to the original payment method.
• The details are in Paddle's Refund Policy and Buyer Terms.

Cancelling a subscription

Cancel a subscription any time: in the App Store or Google Play for subscriptions bought in the app, through your Paddle receipt for those bought on the web. Your plan stays until the end of the period you paid for, and you aren't charged again. We don't refund the unused part of a period, except where the law requires it.

Deleting the app or your Yaptoon account doesn't cancel a subscription; cancel it first.

Your rights

Nothing in this policy limits your rights under consumer law.

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